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At Smart Hospitality Supplies, we strive to make the delivery process as smooth and transparent as possible. Below, you’ll find our delivery policies for different types of items and specific regions, as well as information about international shipping and our refund policy.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Delivery within the UK (Mainland)
For customers within the UK mainland, we offer the following delivery options:
Standard Stock Items:
For customers within the UK mainland, we offer the following delivery options:
- Delivery Time: Our standard stock items are available for next-business-day delivery.
- Delivery Cost: Orders under £150 ex VAT will have a delivery fee of £7 ex VAT. Orders exceeding £150 ex VAT qualify for FREE delivery.
Made-to-Order Items:
- Delivery Time: Made-to-order items require 1-5 business days for processing and delivery. You can find estimated delivery times for items on their respective product pages.
- Delivery Cost: For orders under £150 ex VAT, there is a delivery fee of £7 ex VAT. Orders exceeding £150 ex VAT qualify for FREE Delivery.
Bespoke Items:
- The delivery date and cost will be communicated to you separately for bespoke items.
Offshore & Remote UK Deliveries
For certain regions within the UK that are considered offshore or remote, please note the following delivery terms:
Scottish Highlands, Scottish Islands, IOM:
- Standard Stock Items & Made-to-Order Items – £15 ex VAT
IOW:
- Standard Stock Items & Made-to-Order Items – £17 ex VAT
Channel Islands, Northern Ireland:
- Standard Stock Items & Made-to-Order Items – £20 ex VAT
While we cannot guarantee precise delivery times for offshore shipments due to factors such as customs, we will make every effort to provide you with a rough estimate after your purchase.
International Shipping
For international shipping inquiries, please get in touch with us at 01743 365 401 to request a quote.
We’ll be happy to assist you in arranging delivery to your desired international location.
Returns
Please refer to our Returns page for details on making a return.
